Shipping policy
At The Adom Company, we understand that sometimes the product you receive might not be what you expected. If for any reason you are unhappy with your purchase, please don’t hesitate to contact us, and we will do our utmost to resolve the issue.
We issue a store credit for your purchase price, excluding original shipping charges, on merchandise returned to us within 30 days of delivery, as long as the item is returned in its original condition. The Adom Company is not responsible for the return shipping costs for returns based on personal preference or non-quality-related issues. Please note that orders are subject to a 20% or higher restocking fee, depending on circumstances. Please note that refunds will only be issued to the same credit card that was used for the original purchase. For more information, please contact us.
We strive to make sure that all orders are shipped promptly and accurately. We do our utmost to dispatch orders within 24 hours of being placed. Shipping times vary depending on the region and delivery method, so please refer to the shipping times for your order.
If you have any questions about our returns policy or delivery process, please don’t hesitate to contact us at your convenience.
SHIPPING METHODS
UPS
All orders shipped within the contiguous US are shipped via UPS Ground or USPS unless otherwise specified. UPS does not ship to P.O. boxes, so a street address is required to ship a package via this method. A UPS tracking number will be emailed to you upon the shipment of your order.
We thank you for choosing The Adom Company, and we look forward to serving you in the future!
If you have any questions, call 972-521-6256 or email us at sales@adomcompany.com.